FAQ
How do I order?
To place an order please go to the Shop All Page See something you like? Amazing! All that's left to do now is place an Order Form, which you can find at the bottom each items page.
IMPORTANT: The Order Forms are processed on a first come first serve basis. Unfortunately, just because the form was submitted does not necessarily mean it has been approved. If you have submitted your Order Form you will receive an email ASAP to update you.
Each item is one of a kind which means once the item is sold it is no longer available.
Thank you for your patience and support!
What is your return policy?
Kiah Clothing Co. has a zero return policy as each item is handmade and will have its quirks.
We do however have a two week fix guarantee. If you receive your item and it comes with any type of hole in the seams please notify us immediately and it can be fixed free of charge, if we've been notified within the two weeks.
Do you ship?
Yes! If you live outside of Winnipeg, Manitoba I will be offering shipping and the extra cost will be added to your E-Transfer total. Please select the shipping option on your order form.
Do you deliver? / Can I pickup my order?
Yes, delivery within Winnipeg, Manitoba is available for a $5 fee OR you can choose free contactless pick up for your order (West End of Winnipeg) in your order form.
How do I pay?
At this time, payment will either be via E-Transfer or cash. You can select which option you would like in the Order Form.
If my order wasn't accepted, when will my next opportunity be to order?
Thank you for placing an order, I'm sorry that it was not accepted. If all of the items that you are interested in are marked as SOLD, unfortunately the only option is to wait until the next collection is launched. Each item is handmade and quantities are limited. The best way to keep updated on when the next collection will be launched is via Instagram.
Do you take preorders / custom designs
I have previously done preorders. However, for future orders this will depend on the amount of fabric I am able to receive for each collection and due to Covid-19 it is difficult to guarantee. I will be posting any updates on my instagram, so tune in there to keep posted!